These are the Terms & Conditions under which Bantu Storykeepers provides you, whether you are the Customer, a Storyteller or a Contributor, with Goods and Services. Following your order confirmation or participation in the process, you will be deemed to have accepted these Terms & Conditions. Please ensure that you read, understand and agree to these Terms & Conditions before ordering a product or participating in a project with us.
1. General Provisions
1.1 These Terms & Conditions apply to the purchase of Goods and Services by you (the “Customer” or “You”, being the person purchasing the Goods and Services) and to you if you are a “Storyteller” or “Contributor” (being the person for whom the Goods and Services were purchased, or a person whose efforts are required to complete the Goods and Services).
1.2 We are Bantu Storykeepers (the “Supplier” or “Us” or “We”).
1.3 These are the terms on which we sell all Goods & Services to you. By ordering any of the Goods & Services, you agree to be bound by these Terms & Conditions. You can only purchase Goods and Services from us if you are eligible to enter into a contract and are at least 18 years of age.
1.4 To deliver the Goods & Services, you agree that we can take directions from the Storyteller and that you buy these Goods & Services as if you were the Customer.
2. Interpretation
2.1 “Book”, “Books”, “Film”, “Films”, “Audio” or “Audios” means the final output, created by Bantu Storykeepers using the Customer’s, Storyteller’s and/or Contributor’s input.
2.2 “Content” means words, text, photographs, illustrations, video, etc., supplied by the Customer, Storyteller or Contributor or by Bantu Storykeepers.
2.3 “Contract” means this legally binding Terms & Conditions agreement between You and Us for the supply of Goods and Services.
2.4 “Contributor” means a person who has contributed any content or has been interviewed as part of creating a Book, Film or Audio.
2.5 “Storyteller” means the person the Book, Film(s) or Audio(s) is about, or the person we are creating the Book with, if it is about a group of people, a third party, an organisation, or anything else. This does not necessarily have to be the Customer; the Storyteller is usually the main source of Content, through interviews with a writer assigned to the project, by supplying a manuscript, or uploading images.
2.6 “Website” means our website http://www.bantustorykeepers.co.uk and any other related domains on which Goods & Services are advertised or through which Services are supplied.
3. Goods & Services and Process
3.1 The nature of the Goods & Services you have ordered will be set out in an email confirmation following your order and is personal to you.
3.2 If you change your mind leading to substantially more work, we can provide you with a quote for the additional work.
3.3 We will incorporate any clearly articulated changes to the content you request in your first draft. If you change your mind and require a further round of revisions, we can provide a quote for this.
3.4 If you find any further factual errors, misspellings, or technical errors, we will incorporate these as long as you indicate them before your Book is printed or you have signed off your Film or Audio.
3.5 While we strive for perfection, it is possible for errors to occur in books, films, or audio—even in the most successful productions. We will do our best to ensure accuracy but cannot guarantee it.
3.6 To create a Book, Film or Audio, the Storyteller is required to move each stage forward within 30 days, unless agreed in advance. If the client does not do so, we reserve the right to impose a reactivation fee of 5% of the price of the project. The fee will be charged to the Storyteller. If the Storyteller fails to move a project to the next stage for 60 days, as outlined in the confirmation email, we reserve the right to close the project with no refund or final product delivered. We will attempt to contact the Storyteller at least 3 times during the 30-day period and at least 5 times during the 60-day period, using email, post, voicemails, or a combination.
3.7 As most of our Goods & Services are custom-made, it is your responsibility to provide the relevant information (e.g., interviews, photos, and documents) needed to complete the order.
3.8 It is your responsibility to sign off or provide adjustments to the work carried out for you.
3.9 The Customer grants the Storyteller the right to purchase additional Goods & Services. If the Storyteller and Customer are not the same person, the Customer is not responsible for any add-on Goods & Services ordered by the Storyteller unless indicated by the Customer in writing.
3.10 If you are dissatisfied with any aspect of the process, you must inform us immediately. We will take reasonable steps to address your valid concerns.
3.11 All Goods & Services displayed on the Website are subject to availability and changes.
4. Personal Information
4.1 Any information retained and used by Bantu Storykeepers falls under our Privacy Policy.
4.2 You agree that we can contact you using email, other electronic communication methods, post or phone. We will aim to use your preferred method of communication.
4.3 In certain instances, we may request permission from Storytellers to use content for promotional purposes. We will not publish any of your content without your consent.
5. Copyright & Confidentiality
5.1 The Storyteller, Contributors and Customer agree that the copyright for any Content is automatically shared between the Storyteller and Bantu Storykeepers.
5.2 The Storyteller may share the Book, Film or Audio with friends, family and colleagues. The Storyteller is liable for any damages resulting from third-party complaints about the Content, including defamation charges.
5.3 Books, Films and Audios are not intended for publication to the general public unless agreed otherwise. By default, these outputs are private and confidential.
5.4 Both the Storyteller and Bantu Storykeepers hold shared copyright over the Book, Film, Audio and draft versions. Neither party can publish these works without the other’s written consent.
6. Basis of Sale
6.1 The order process is set out via email. It is your responsibility to ensure that the process has been followed correctly.
6.2 A contract will be formed for the Goods and Services once you receive a confirmation email. Any errors in this confirmation must be reported immediately.
6.3 Quotations remain valid for 14 days unless withdrawn earlier.
6.4 Variations to the contract after formation require written agreement between the Customer and Bantu Storykeepers.
7. Price & Payments
7.1 Any upgrades must be paid for before proceeding with the process.
7.2 Invoices must be paid within 7 days of issue.
7.3 We reserve the right to suspend work on your project if payments are overdue.
8. Risk and Title
8.1 The risk of damage to or loss of Goods passes to you upon delivery.
8.2 Ownership of Goods and copyright are transferred only after full payment is received.
9. Excluding Liability
9.1 Bantu Storykeepers shall not be held liable for any loss of profits, indirect or consequential loss arising from the project.
9.2 Our total aggregate liability for actions or inactions will not exceed the total fee paid.
10. Withdrawal, Cancellation and Refunds
10.1 Orders can be cancelled by emailing info@bantustorykeepers.com with the subject line “Order Cancellation.”
10.2 Full refunds may be available up to 72 hours before the first interview, excluding costs incurred (e.g., travel expenses).
10.3 As Goods & Services are bespoke, refunds may be limited once work has commenced.
11. Governing Law and Jurisdiction
11.1 This contract is governed by the laws of England and Wales.
11.2 Disputes may be brought before the courts of England and Wales.
Bantu 